Contract Mitel Architect - (Homebased)

Mitel Solutions Architect/rate negotiable depending on experience and skills

Purpose of Role:

Take ownership of cost build and quote response documentation associated to the allocated stream of business.

When required, conduct site surveys/Client meetings in order to develop appropriate, cost effective solutions in line with contractual agreements, industry standards, H&S requirements and company directives.

Provide technical support to internal and Client representatives

Key Accountabilities

  • To enable the best possible win chance, design and develop innovative solutions to ensure performance, standards & H&S compliance whilst ensuring cost effectiveness.
  • Negotiate best price with labour and/or product suppliers as deemed necessary.
  • Utilising published processes and associated documentation, create accurate cost builds and apply appropriate margins observing company guidelines and contractual SLA’s
  • Develop relationships with Client Sales and Account teams within the allocated geography
  • Update the Client provided and internal data bases with necessary information including opportunity specific notes, dates and financials
  • Provide support to the Team Manager and/or Solutions Architects when responding to major bids
  • Perform the technical support function related to Client Account teams, their end users and internal team member enquiries

Responsibilities

  • To operate at all times observing contractual agreements, industry standards and the Health & Safety of employees and third parties, ensuring consistency with company and statutory obligations.
  • When required, in line with the level of responsibility, conduct site visits in order to ascertain installation scope, develop time and material summaries and associated solution design details to enable accurate priced quotations to be produced.
  • In verbal, written or in person communications, professionally represent the company at all times, protecting the company assets and its reputation.
  • In conjunction with line management, meet objectives, appraisal and development standards as set and agreed.
  • To propose and champion innovations and improvements to the business and its processes
  • To perform any other tasks as may be requested by the job holder’s line manager.

Experience & Training

  • Current Mitel product knowledge and training
  • WiFi solution design would be beneficial but is not essential
  • Demonstrable consultation, design & estimating experience
  • Good telephone manner and appropriate Customer facing abilities
  • Good understanding and working knowledge of Microsoft Office products

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