Desktop Support Engineer/Leeds/£22k

Desktop Support Engineer


Location: Leeds

Salary: £22000 per annum

Job type: Permanent


Role Overview:


Reporting to the IT Operations Manager in Leeds you will be site based at the head office but will be on a home working contract, responsible for providing desktop support on a range of Windows, Application and hardware problems. You should have strong technical skills including competencies with Windows7 and Office 2007/2010 coupled with sound knowledge of network topologies including Active Directory, Group Policy, Exchange, file shares and permissions in order to ensure that desktops, mobile devices and other typical I.T. equipment interacts seamlessly with the infrastructure and the customers managed services are supported.

A proven ability to troubleshoot effectively from first principles over a broad range of generic and bespoke business applications, network and printing problems is required and you should be confident with installing, diagnosing, repairing, maintaining and upgrading all PC hardware and peripheral equipment together with their associated software applications.

Good customer facing skills and organisational ability are also a key aspects of the role as is the ability to work unsupervised. You will be a key point of contact for the client, with responsibility for managing a incidents and new installs as well as stock holding, carrying out regular ‘floor walks’ and you must be proactive at responding to and dealing with other on site issues that arise.

You will receive support and backup from Technical Director and Operations Director

Opportunities for additional paid overtime also exist for the right candidate.


Key Accountabilities:

You will be able to manage your own call queue within specified SLA’s and competently resolve issues around applications and equipment utilising the following technologies;


-Windows 7, Windows Server 2008, Active Directory, Group Policies, MS Exchange 2010, MS Office 2007 / 2010, Terminal Server & Cloud.

-Server & Cloud Support with skills around VMware and Citrix

-LAN and WAN technologies including, switching, routing, TCP/IP, DHCP, DNS, IP Addressing, VPN, Wireless, etc


Personality: Strong technical, interpersonal and organisational skills are required. You should be calm under pressure, have a high calibre of administrative competence, demonstrate total task ownership and possess the ability to think on your feet.


Essential skills:

· 3 years proven experience in a desktop support role, preferably within the Service Industry working with the above named technologies

· Educated to A level or equivalent

· Ability to work without supervision


· Business communication skills, both written and verbal


Desirable skills:

· Additional industry recognised qualifications such as, MCTS, MCITP, MCSE, CCNA

· Knowledge of VMware / Citrix

· Apple iPhone / Blackberry connectivity

· SQL database knowledge

· Knowledge of Citrix, VMware and Cloud based Technologies

· Knowledge of HP hardware




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